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With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK. With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK. With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK. With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK.
With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK. With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK. With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK. With over a decade of experience in moisture, corrosion and damage prevention products, we are now at your service in the UK.

Refund policy

We want you to be happy with your order. If something isn't right, here's how returns work.

Returns
You have 14 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it and in its original packaging. You'll also need your order number or proof of purchase.

How to return an item
1. Email us at info@maristaglobal.co.uk with your order number and the item(s) you'd like to return.
2. We'll confirm your request and send you return instructions and the return address.
3. Send the item back within 14 days of contacting us, securely packaged, with your order number clearly included inside the parcel.
4. Once we've received and inspected your return, we'll process your refund.

To make sure your refund is processed quickly and without delays, please contact us before sending any items back.

Your right to cancel (UK & EU customers)
If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To cancel, email us at info@maristaglobal.co.uk with your order number. If you cancel your complete order, we will refund the price of the goods plus our standard delivery charge.

Return shipping costs
If you return an item because you changed your mind, you will be responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for items lost in transit. If an item is faulty, damaged or incorrect, we will cover all return costs and send you a prepaid return label.

Damaged, defective or wrong items
Please inspect your order on arrival and contact us as soon as possible if an item is damaged, defective or not what you ordered, so we can put it right. Please include clear photos of the item and packaging to help us resolve it quickly. We'll send you a replacement free of charge or a full refund.

Opened desiccant products
Desiccant sachets start absorbing moisture as soon as their sealed packaging is opened, which makes them unsuitable for resale. For this reason, opened or unsealed sachets are not eligible for a full refund, unless they are faulty. In line with UK consumer legislation, we reserve the right to reduce your refund to reflect any loss in value, up to 100% of the item's price. If an ineligible return is sent back to us, we will contact you in writing and can return it to you at your cost. If you do not arrange its return within 30 days of our notice, the item may be disposed of safely.

Non-returnable items
Gift cards and custom or bespoke orders cannot be returned. Please get in touch if you have any questions about a specific item.

Exchanges
If you'd like a different size, type or quantity, please return the original item by following the steps above and place a new order for the replacement item. When you email us, let us know it's an exchange so we can help you choose the right product. Delivery for your new order is charged at our standard shipping rates.

Business customers
If you are buying for business purposes rather than as a consumer, returns and exchanges of correctly supplied goods are accepted only by prior written agreement. Returns may be subject to a handling and restocking fee of 20% of the value of the returned goods; this fee is normally waived for exchanges. Return shipping for business returns and exchanges must be arranged and paid for by the buyer, and goods remain the buyer's responsibility until they reach us. Refunds for business returns are issued once the goods have been received and inspected.

Refunds
For consumers, refunds are issued to your original payment method within 14 days of us receiving the goods back, or of you providing proof of postage, whichever is earlier. Depending on your bank or card provider, it may take a few additional days to appear on your statement. If you haven't received your refund after this time, please contact us at info@maristaglobal.co.uk.

This policy does not affect your statutory rights.